Refund, Return & Exchange Policy
We want you to feel confident shopping with us. Please read this policy and contact our team before sending an item back.
When to contact us
If an item arrives damaged, incorrect or materially different from its description, contact us within 7 days of delivery. Include your order number, a brief explanation and clear photos where relevant so we can review the issue.
Return eligibility
Items requested for return should be unworn, unwashed, unused and in their original condition, with tags and packaging intact. We may ask for proof of purchase and inspect the item before approving a return or exchange.
Items that may not be accepted
Items showing wear, stains, alterations, damage after delivery or missing tags may not qualify. Custom-made, personalised or clearance items may be excluded unless faulty or incorrectly supplied, subject to applicable consumer rights.
How to request a return
Email shop@tishstar.com with your order number and reason. Wait for our instructions before dispatching anything. Unauthorised returns may be delayed or refused.
Refunds
Once an eligible return is received and reviewed, we will notify you of the outcome. Approved refunds are made to the original payment method where possible. Processing time depends on the payment provider or bank. Original delivery fees may not be refundable unless the return is due to our error or applicable law requires otherwise.
Exchanges
Exchanges depend on stock availability. Any price difference or additional delivery cost will be confirmed before the exchange is processed.
Delivery issues
If a parcel appears delayed, lost or delivered incorrectly, contact us with your order details so we can work with the delivery partner to investigate.
Our support
We will review requests fairly and communicate the next steps clearly. Contact shop@tishstar.com for assistance.